Eagle Moving Group Inc

This company is a complete SCAM! Best example of BAIT AND SWITCH I've ever seen! We called several movers to get quotes before our cross country move. I hand it to them, because they have a good name (and I believe there really is another moving company with the name Eagle), so when their quote came in very competitive, we went for it. We worked out the move date, and finished packing. As the date came closer, my husband worked with another agent for them to do a final count. The box count and things we missed the first time did increase, and the price did go up - this was not unexpected, and we went forward with our plans. This time, however, my husband was METICULOUS in his box counts and items (furniture, lawn mower, patio furniture) etc. The day before our move, another company, CROSS COUNTRY LONG DISTANCE MOVERS (reviewed separately) called to say they would be picking up our stuff, but that they were having scheduling problems and could we push it back two days. Wait... who are you??? That's the first time I realized Eagle Moving Group doesn't do any moving - they are strictly brokers. We could not put off our move - we were driving across country with our dog and had hotels carefully planned along the way to accomodate her. They said they would check with dispatch. The next day, they show up in a 24 foot box truck that was already half full. We had 2 bedrooms, LR, DR, patio furniture, W/D and over 100 boxes. Obviously, it wasn't going to fit. After they loaded as much as they could, they told us they would come back the next morning for the rest, and then hit us with our total was going to be $1700 more than the original quote! The lead guy kept saying "YOU HAVE ALOT OF STUFF MY FRIEND!". It was late Saturday, we couldnt get anyone at Eagle, and the lead guy just said "you can pay that, or we can remove some stuff from the truck, but you're over the quote on cubic feet". So, we're held hostage. We can't leave stuff. We agree to pay on Sunday when they picked up the rest, and again we had no way to call Eagle.

Fast forward 12 days later, we are waiting for our stuff to arrive. We have called Eagle and Cross Country Movers at least 12 times to discuss the price and the arrival date of our belongings. While we did speak to someone each time we called, we always got the same answers: "We will review the quote and get back to you in 2-4 days", and "We will check with the dispatcher to see where your stuff is". We NEVER received a call back from either group. While they did say, you will receive a phone call 24 hours before your delivery, a THIRD company called yesterday, and said they would be there in the next few minutes. What a joke! We scrambled to get to the bank to get them their cash, and our stuff arrived. The bill of lading didn't match what they had, and to be honest, it was hectic, and we may be missing a box or two. I don't really know.

BBB shows the consumer rating at 3.6. If you really dig into those reviews, they are ALL either 5 star (no way) or 1 star. Reading the 5 stars, they ALL have the same style of writing, and I don't believe they were written by real customers.

This company is truly one of the worst I've ever done business with! PLEASE STAY AWAY OR BE WARNED!

Move size: 2 Bedroom Home Service cost: $7200

If you see 5 stars for this company beware as they are not real! They are brokers and NOT an actual moving company. The only actual moving they do is moving money from your account. Eagle has a nice habit of not informing customers they are brokers and they subcontract out to shady movers. This company pulls the "bait-and-switch scam". (I have them reported to every agency I could and they are currently being investigated). They will ask for a deposit and when you pay they drop you to the mercy of whatever shady moving company "bids" for your contract WITHOUT you being notified. Then you get stuck with the moving companies' prices as they jack up the price once they have your furniture and you have no choice if you want your stuff back. Eagle will do NOTHING to help you and tell you your "contract" is no longer with them but with the moving company so you're basically screwed. Please save yourself the hassle of being extorted for money and your belongings held hostage. If they ask you for a deposit hang up and report them to the FMCSA for deceptive business practices. Do not give them money. Eagle quoted me at 3531.01 which I gave them 1585.00. When the moving company had my furniture they currently want almost 11,000.00! I am currently fighting this. Please do not go through what I am dealing with now. I do not want people to be scammed like I was. Hire legitimate reputable movers. I wasn't given a choice and the movers are currently holding my furniture hostage thanks to Eagle. What Eagle quotes you is NOT TRUE. If you get a call from this company please hang up!!

Move size: 2 Bedroom Home Service cost: $10841

It's important to understand Eagle Moving isn't the actual company that will come to your home--they FIND a mover to do it.In our case, the movers were from a couple of hours away, even though there are plenty of companies closer to us.

The first thing that happened is the folks they've our job: Glass City Movers, loaded our home contents and said they'd see us at the new house and then they didn't show up. We called--no answer. We called the highway patrol to see if they were in an accident. No record of one. Then we slept the night on the floor wondering if we’d see our home contents. They came the next day saying they’d gone home for the night but didn’t bother to let us know. The list is long to note damages -- which we can't seem to claim because they provide no means to make claims. (The broken dishware, because they didn’t individually wrap items, is a small example of what we’d claim if we could.) We couldn’t find info about making a claim on their website and when we emailed them to ask how to do it they simply replied, “There’s a form on our site.”

Eagle Moving Group needs to be selective in who they send AND they need to look at your location. But frankly, I'd just book a mover with good reviews myself!

Move size: 4+ Bedroom Home Service cost: $2747

STAY AWAY!!!!! I wish I could give no stars to leave a review. This company is not a moving company they are a broker. Your deposit is for them to get paid... once movers come you pay another price… to start off the day that was scheduled NO ONE showed up!!! Called dispatch for 3 hours they looked to find a company & stated they don’t have any drivers! They charge for oversized boxes, they don’t provide boxes, they charge if you have to use the elevator, they do not take TVs unboxed and more other fees they will find to include. They gave my grandmother a date that her belongings would be delivered to the address giving with in 7 days!!!! It is now 2 weeks later my grandmother still don’t have her stuff!!!! Called company several times to question where her stuff is they continue to say they don’t have a driver & her stuff should be to her in 4 days!!!! I told my grandmother that she needs to call her renters insurance & also file a police report that with no promise delivery her stuff is stolen!!! My grandma found out about this company from her leasing office & honestly for them to refer the elderly to go with this scamming ass company makes me believe they may get something on commission for the booking too!!! DONT USE THIS COMPANY THEY ARE NOT TO BE TRUSTED! ZERO STARS ‼️‼️

Move size: Partial Move Service cost: $3000

Eagle engaged in deceptive business practices and may charge you significantly more than the quoted price. I am now being charged $4,700 for a move that was quoted at $2,650.

As a moving broker, Eagle provides you a “binding” estimate and then sells/transfers the contract to another company that will actually do the move. I paid a $1,000 deposit for a move that was quoted at $2650. On the date of the move, the mover arrived and stated that the items on the inventory list in the “binding” estimate would actually require more space in the truck and packing materials than estimated and that I would have to pay $4,000. Eagle told me I had to pay the $4,000 or forfeit my deposit.

Eagle also agreed to provide up to 30 days of free storage. The mover refused to honor that and Eagle refused to help. I complained to Eagle multiple times but they refused to return calls or emails.

Eagle provided me a junk, low-ball estimate and unlawfully refused to honor it. They contract with sketchy movers and have no accountability. I recommend you find another company that is not a broker and will come to your home and provide you a true estimate before you put any money down.

Move size: 1 Bedroom Home Service cost: $4700

I would not use this company again under any circumstance. They sold their service saying the estimate would be accurate and 3-4 movers would show up, as scheduled. They were a day late, had only two workers arrive resulting in still loading at 3:00 AM after 13 hours. After most of my goods were on the truck I was told the estimate was off by more than 25%. Alternatives were either pay or we can unload the truck. Once the truck was loaded, I was then told they would take up to 14 days to deliver at their discretion. Goods were delivered 5 days late and had nearly $1000 worth of items missing, for which I was given $69 through their claims process. I can honestly say that I've never encountered a more deceptive and dishonest company in their business practices.

Move size: 3 Bedroom Home Service cost: $12000

Eagle Movers are not a moving company!! They are subcontractors who hire unethical and criminal middlemen to do their job!!! I was way under quoted by the manager in order to get a sale! Then, they hired Legends Movers who tried to charge me $900 more so I ended up leaving 1/4 of my things behind!! Then they forced me to pay a tip or $350!!! Bribery or a hostage situation however you look at it. The movers were likely illegals functioning like they would in a 3rd world country. Then, I was told my belongings were getting transferred and shipped out that night!!! 40 days later with many many lies and back and forth...my things came with more payment...above quoted rate and they didn’t unwrap or assemble what the other men did!!! I ended up having several missing boxes and bent bicycles. They opened and picked out what they wanted during those 40 days and kept several boxes!!!! Then, I was told to fill out a claim form!! Their claim company is FAKE!! Yes, someone answers but it is set up to appear somewhat legit BUT it is not legit!! They did not respond to the BBB complaint and correspondence either!!! They are reported to the police as well....I was told many of these moving companies are backed by Eastern European mafia. Watch out!! Hire your own local men to help load and unload!!! Do not hire through a company that WILL

LIE and STEAL from you!!!

Move size: 2 Bedroom Home Service cost: $2700

They broker out and you don’t know who you will get but you’re stuck with them, and they charge you more than what Eagle estimated. They promised my stuff on September 16, 2023, so pick up had to be September 6th. Movers came 2 hours late with 1 guys and his girlfriend who did not speak English. Me and my boyfriend had to help them move my stuff into a uhaul storage unit. Which it is now September 30th and I still do not have my stuff. Called Eagle and Blue Lion (movers) and they give me the run around. Ready to get a lawyer at this point. Especially with them increasing moving price from 3500 to 4500 and that is with me and my boyfriend helping them move my stuff for them. New Mexico to Florida. I have lowjack on my vehicle- yes they have my transportation as well- and it is now in transit headed for California ( wrong way) yet they tell me they did not hear from dispatch yet to move my belongings. PLEASE LEARN FROM MY MISTAKE. DO NOT TRUST THIS COMPANY

Move size: 2 Bedroom Home Service cost: $4500

The worst move ever! I have moved 7 times so far, this has been by far, very far, the worst experience ever! They didn't just underquote me to get the sale, but they also sent a smaller truck than was needed, they said they'd send 4 people, they only sent 3, the movers themselves didn't get my entire list moved, now I have to go for all the furniture they left at my house. Steer clear, these guys are resellers, they subcontract their movers and charge you a ton of money on top. The movers also demanded a tip of $150 each. Do yourself a favor, don't hire these guys! I also called Eagle Moving Group LLC and they denied leaving all the furniture they did and didn't even refund me for any of their wrongdoings. Totally unethical company!

Move size: 3 Bedroom Home Service cost: $2900